Shipping Policy

At Everbrights Store, we work to process and deliver orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and tracked.

1. Order Processing

Orders are generally processed after payment has been successfully received.

Processing times may vary depending on product availability, order volume, holidays, weekends, and other circumstances.

You will receive an order confirmation after your purchase and, when applicable, a shipping confirmation once your order has been dispatched.

2. Shipping Methods

Available shipping methods and applicable shipping costs will be displayed during checkout based on the destination, products ordered, and available delivery services.

Shipping options may vary depending on the destination and product availability.

3. Estimated Delivery Times

Delivery estimates provided at checkout or in shipping communications are estimates and are not guaranteed delivery dates.

Delivery times may be affected by:

• Carrier delays.
• Weather conditions.
• Holidays and peak periods.
• Incorrect or incomplete shipping information.
• Customs processing.
• Local delivery conditions.
• Other circumstances outside our reasonable control.

4. Order Tracking

When tracking is available, a tracking number will be provided by email after the order has been shipped.

Tracking information may take some time to become active after the carrier receives or scans the package.

If your tracking information has not updated for an extended period, please contact us at contact@everbrightstore.com with your order number.

5. Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice that your shipping address is incorrect, contact us as soon as possible at contact@everbrightstore.com.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

6. Delayed or Missing Packages

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If the package has not arrived within a reasonable period after the estimated delivery timeframe, contact us at contact@everbrightstore.com so we can assist you.

For packages marked as delivered by the carrier but not received, we may ask you to check with household members, neighbors, building management, or the local carrier before we investigate further.

7. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide your order number and photographs of the package and product.

If a package is confirmed to have been lost during transit, we will review the circumstances and determine the appropriate resolution in accordance with applicable law and our policies.

8. International Shipping

Where international shipping is available, customers are responsible for providing accurate delivery information.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise during checkout, such charges are generally the responsibility of the customer.

International delivery times may vary significantly due to customs procedures and local carrier conditions.

9. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions. If we are unable to ship an order to the selected destination, we will contact the customer and, where applicable, provide an appropriate resolution.

10. Contact Information

If you have questions regarding shipping or delivery, please contact:

Everbrights Store
Email: contact@everbrightstore.com