Refund policy
Refund Policy
At Everbrights Store, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund in accordance with the terms outlined below.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, you must contact us within this period and provide your order number and a brief explanation of the reason for the return.
2. Return Conditions
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned with its original packaging, when applicable.
- Include all accessories, tags, manuals, or other materials originally included with the product.
- Not show signs of damage caused by improper use, accidents, or normal wear and tear.
We reserve the right to refuse a return if the product does not meet these conditions.
3. How to Request a Return
To request a return:
- Contact us at contact@everbrightstore.com with your order number.
- Explain the reason for your return and provide photographs if the item is damaged or defective.
- Our support team will review your request and provide return instructions if the return is approved.
- Send the product according to the instructions provided by our team.
- Once the returned item has been received and inspected, we will notify you of the outcome.
Please do not send products back without first contacting us, as unauthorized returns may not be accepted.
4. Refund Processing
If your return is approved, your refund will be processed to the original payment method.
Once the refund has been issued, the time required for the funds to appear in your account may vary depending on your bank, credit card provider, or payment processor.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at contact@everbrightstore.com as soon as possible.
Please include your order number and clear photographs of the item and packaging so that we can investigate the issue and provide an appropriate solution.
6. Non-Refundable Items
Certain products may not be eligible for return or refund, including:
- Items marked as final sale.
- Gift cards.
- Personalized or customized products, unless they arrive damaged or defective.
- Products that have been used, damaged, or altered after delivery.
- Items returned outside the applicable return period.
7. Exchanges
If you would like to exchange an item, please contact us at contact@everbrightstore.com. Depending on the product and circumstances, we may offer an exchange, replacement, or another appropriate resolution.
8. Contact Us
For questions regarding returns or refunds, please contact:
Everbrights Store
Email: contact@everbrightstore.com