FAQ
Orders
How soon does my order ship?
Orders placed before 2pm (Irish time) on a business day are processed the same day. Everything else goes out the next business day.
Can I change or cancel my order?
Yes, as long as it hasn't shipped. Email contact@everbrightstore.com with your order number as soon as possible and we'll catch it if we can.
I never got an order confirmation.
Check your spam folder first — confirmations are automatic. If it isn't there, email us and we'll resend it.
Shipping
How long does delivery take?
Standard delivery to Ireland takes 3–6 business days after processing, and 5–10 business days to other EU countries. An Express option for Ireland is shown at checkout.
Where do you ship?
We ship across Ireland, to many EU countries and to a number of destinations outside the EU. The countries available for your address are shown at checkout.
Is shipping free?
Standard delivery within Ireland is free on orders of €65 or more. Below that, and for all other destinations, the rate is calculated at checkout.
Returns
What's your return policy?
30 days from delivery, unused and in original packaging. Full details on our Refund Policy page.
Can I cancel my purchase under EU law?
Yes. If you are a consumer in the European Union, the EU Consumer Rights Directive gives you the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. Our 30-day return window goes beyond this and does not limit it. To use either, email contact@everbrightstore.com with your order number.
Who pays return shipping?
We do, if the item arrived damaged, defective, or wasn't what you ordered. For a change of mind, return shipping is on you.
How long until I'm refunded?
We process refunds within 3 business days of receiving the return. Your bank usually takes another 5–10 days to post it.
Products
Are your product photos accurate?
Yes. Colours can shift slightly between screens, but we don't retouch a product into looking like something it isn't.
Something arrived damaged.
Email contact@everbrightstore.com with a photo within 7 days of delivery and we'll replace it or refund you — your choice.
Payment & privacy
Which payment methods do you accept?
All major credit and debit cards, plus the digital wallets shown at checkout.
Which currency are your prices in?
All prices are shown in euro (€) and include VAT where applicable.
Is my payment information safe?
Yes. Payments are processed over an encrypted connection and we never see or store your full card number.
Still have a question? Email contact@everbrightstore.com.