Refund Policy
30-day returns
You have 30 days from the delivery date to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with any tags still attached.
Your 14-day right of withdrawal (EU)
If you are a consumer in the European Union, the EU Consumer Rights Directive gives you the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To use it, email contact@everbrightstore.com with your order number within that period. Our 30-day return window goes beyond this legal minimum and does not replace or limit it.
How to start a return
Email contact@everbrightstore.com with your order number and which item you'd like to return. We'll reply with instructions and a return address within one business day. Please don't ship anything back before you hear from us — unannounced returns can't be tracked to your order.
Who pays for return shipping
- We pay if the item arrived damaged, defective, or isn't what you ordered.
- You pay if you changed your mind or ordered the wrong item.
Refunds
Once your return arrives and passes inspection, we process the refund within 3 business days to your original payment method. Your bank or card issuer typically takes another 5–10 business days to post it — that part is out of our hands.
Original shipping charges are refunded when the return is our fault, and wherever your statutory rights require it.
Exchanges
The fastest way to exchange something is to return the original item for a refund and place a new order. That way you're not waiting on the return to clear before the replacement ships.
Damaged or wrong items
Inspect your order when it arrives. If anything is damaged, defective, or incorrect, email us a photo within 7 days of delivery and we'll make it right — replacement or full refund, your choice, with return shipping on us.
Items we can't accept back
- Items returned more than 30 days after delivery
- Items that have been used, washed, or altered
- Items missing original packaging or tags
- Gift cards and final-sale items marked as such on the product page
These conditions apply to our 30-day returns policy. Nothing in this policy affects your statutory rights as a consumer.
Late or missing refunds
If more than 10 business days have passed since we confirmed your refund and you still don't see it, contact your bank or card issuer first — posting delays are common. If it still hasn't appeared, email contact@everbrightstore.com and we'll chase it with you.
Questions
Email contact@everbrightstore.com and we'll reply within one business day.